FAQ

What is your cancellation policy?

For non-refundable rates, we will need your credit card details and authorization to charge the total amount for your stay.
For refundable rate types, we will need a credit card to guarantee the reservation.
Payment can be done upon check-out; It will be charged 100% of the first night 2 days prior to the arrival.


What are your hotel contact details?

To contact memmo Baleeira's front desk please dial (+351) 282 624 212 or send an email to baleeira@memmohotels.com. To contact our reservations department please dial: (+351) 21 242 5880 or by email: reservations.baleeira@memmohotels.com
 
To contact memmo Alfama's front desk please dial (+351) 21 049 5660 or send an email to alfama@memmohotels.com. To contact our reservations department please dial: (+351) 21 242 5880 or by email: reservations.alfama@memmohotels.com
 
To contact memmo Principe Real's front desk please dial (+351) 21 901 6800 or send an email to preal@memmohotels.com. To contact our reservations department please dial: (+351) 21 242 5880 or by email: reservations.preal@memmohotels.com
 

What is your policy on pets?

We do not accept pets in our hotels.


Does your hotel have a swimming pool?

Yes, memmo Baleeira has heated outdoor swimming pool with magnificent ocean views and an indoor pool; memmo Alfama and memmo Principe Real have heated outdoor infinity swimming pool (available for guests only)


I would like to know what are the check-in and check-out times?

The check-in time is 3 p.m. and check-out at 12 p.m.


Can we arrange an early check-in and/or late check-out? How much would this be?

In order to get an early check in or late check-out the previous/following day has to be reserved in full.


Will a deposit be taken?

Yes If your rate type is non-refundable the total price of the reservation will be charged. For refundable rate types we will charge the amount of the first night 48 hours before check-in.

What is the minimum check-in age?

In memmo Alfama is 16 year old.

In memmo Baleeira and memmo Príncipe Real there are no age restrictions.
 

Will my credit card be charged before arrival or once I arrive and check-in?

Yes If your rate type is non-refundable the total price of the reservation will be charged. For refundable rate types we will charge the amount of the first night 48 hours before check-in.


Our flight arrives late. Will we still be able to check-in?

You may check-in at any time. We have a Front Desk service that runs 24/7.


Is this hotel non-smoking?

Yes


What is your child's policy?

The policy at memmo Baleeira sets that children with less than 12 years old are free of charge.
It is recommended that families traveling with children over 3 years-old stay in Suites.
In our Double Rooms is not possible to accommodate children with more than 3 years old.

At memmo Alfama, we have policy regarding children with less than 16 years old.
Due to the characteristics of the hotel (namely the terraces that can be dangerous for children), we can only welcome children with more than 16 years old.
memmo Alfama is the perfect getaway for friends or couples looking for a quiet break for the exclusive use of people above 16 years old.

At  memmo Principe Real it is possible to accommodate 1 child with an adult in our Junior Suite.
Under 12 years old the price are €50, 00 per night. Children with 12 years and above are considered adults at this property and the price is €100, 00


Are prices inclusive of taxes? When are they displayed on the website

Our prices already included all taxes except the city tax in memmo Alfama and memmo Principe Real (This tax will apply only for guests older than 13 years old who stay in Lisbon City, and consist on the payment of 2 € per day and per person, for a maximum of 7 days. As mentioned, this city tax is not included in our rates.)


Is it possible to send a package to your hotel ready for collection on arrival?

Yes, it is possible.

Please contact memmo Baleeira's front desk: dial (+351) 282 624 212 or send an email to baleeira@memmohotels.com.
Please contact memmo Alfama's front desk: dial (+351) 21 049 5660 or send an email to alfama@memmohotels.com.  
Please contact memmo Principe Real's front desk: dial (+351) 21 901 6800 or send an email to preal@memmohotels.com.
 

Do you allow access to your pool/bar for members of the public?

In memmo Baleeira our pool is available for hotel guests only. We will be glad to welcome visitors in our Fornaria restaurant, open daily for lunch (12am-3pm) and dinner (7:30pm-10pm).

In memmo Alfama our pool is available for hotel guests only. We will be glad to welcome visitors in our bar/terrace from 12h00 to 23h00.

In memmo Principe Real the pool is available for hotel guests only. We will be glad to welcome visitors in our  Restaurant, terrace and Bar Café Principe Real from 13h00 to 24h00.


Do you have a restaurant onsite? How can we make a reservation?

In memmo Baleeira, we do have a Restaurant, Fornaria. Should you wish to make a reservation you can call us on: (+351)  282 624 212

In memmo Alfama, we do have a Wine Bar & Terrace.  Should you wish to make a reservation you can call us on: (+351) 21 049 5660

In memmo Principe Real, we do have a Restaurant and Terrace Café Príncipe Real. Should you wish to make a reservation you can call us on: (+351) 21 901 6800


What are the restaurant opening times?

In memmo Baleeira, Fornaria restaurant is open for lunch (12am-3pm) and dinner (7:30pm-10pm).
In memmo Alfama, our Wine Bar is open from 12h00 to 23h00.
In memmo Principe Real, our 'Café Principe Real' restaurant is open from 13h00 to 24h00


Do you have gluten free / vegan / nut free food options?

Yes, we have gluten free / vegan / nut free food options.


Do you have a gym at your hotel?

Yes, we have a gym at memmo Baleeira and at memmo Alfama.


Is it possible to rent bicycles at your hotel?

Our concierge will be glad to help you with this request. Please contact us at: 

memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
memmo Alfama: (+351) 21 049 5660 or by email: alfama@memmohotels.com
memmo Principe Real: (+351) 21 901 6800 or by email: preal@memmohotels.com


Do you host conferences or have meeting rooms?

Our Hotels in Lisbon (memmo Alfama & Principe Real) does not have any conference or meeting rooms. However, our hotel memmo Baleeira will be glad to host your conferences or events. Please contact us by email: sales@memmohotels.com.


How many rooms does your hotel have?

In memmo Baleeira we have 144 rooms. In memmo Alfama we have 42 rooms and in memmo Principe Real we have 41 rooms.


Do you have interconnecting rooms at your hotel?

Unfortunately, we have no interconnecting rooms in our Hotels.


Do you have rooms with disabled access?

Yes, we have 1 room per hotel with access for people with reduced mobility. Should you require it specifically please let us know at:

memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
memmo Alfama: (+351) 21 049 5660 or by email: alfama@memmohotels.com
memmo Principe Real: (+351) 21 901 6800 or by email: preal@memmohotels.com


Do you have cribs available?

We have cribs available in memmo Baleeira. Should you require it specifically please let us know at Memmo Baleeira: (+351) 282 624 212 or by email: baleeira@memmohotels.com


Do you allow extra beds in rooms? What is the cost?

In our hotels in Lisbon (memmo Alfama & memmo Principe Real) we do not have extra beds. In memmo Baleeira we have Family Rooms that can accommodate 2 adults and 2 children.


Do your rooms have tea and coffee making facilities?

Our hotels memmo Baleeira and Principe Real have tea and coffee facilities.


Do you have hairdryers?

All our rooms are equipped with hairdryers


Do you have air conditioning?

We provide free wi-fi for all our guests. Please ask for the details at the Front Desk.


What time is breakfast served?

At  memmo Baleeira our breakfast time is from 7h00 to 10h30 for weekdays and 7h30 to 11h00 for weekends
At memmo Alfama our breakfast time is from 7h00 to 10h00
At memmo Principe Real our breakfast time is from 7h30 to 11h30.


Do your bookings include breakfast or do we have to pay extra?

All reservations made directly with us include breakfast.


Does this hotel offer room service?

Our Hotels have room service with an added cost.

Can we store our luggage?

You can store our luggage with us. Please ask our Front Desk Agents.

memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
memmo Alfama: (+351) 21 049 5660 or by email: alfama@memmohotels.com
memmo Principe Real: (+351) 21 901 6800 or by email: preal@memmohotels.com


Do you have an elevator at your hotel?

We have elevators at our Hotels.


Do you provide car hire?

Our concierge can help you with this request, please contact us at:

memmo Baleeira : (+351) 282 624 212 or by email: baleeira@memmohotels.com
memmo Alfama: (+351) 21 049 5660 or by email: alfama@memmohotels.com
memmo Principe Real: (+351) 21 901 6800 or by email: preal@memmohotels.com


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