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Terms & Conditions

Sales Terms & Conditions

memmo Alfama & memmo Príncipe Real

Non-refundable Rates

For non-refundable rates, the hotel will charge the total amount of your stay on your credit card (100% non-refundable deposit).

Note that if cancelled, modified or in case of no-show or early departure, the total price of the reservation will be charged.

***In memmo Alfama the accommodation and the Wine Bar & Terrace are for the exclusive use of people above 16 years old***

Please note that a city tax of 2€ per person, per night, is not included in the total price and should be paid on site. This tax is charged to guests aged 13 and older. 

The credit card provided at the time of booking will be requested at check-in. Please note that the credit card name must match the person checking-in. Guests using a 3rd party credit card must contact the property in advance to provide a pre-authorization form.

Credit card required at time of booking.

 
Refundable Rates

A credit card number is required.

It will be charged 100% of the first night 2 days prior to the arrival.

The reservation may be modified or cancelled with no costs if the cancellation is made 2 days prior to your arrival date until 06:00 pm (hotel local time).

In case of no-show or early departure the total price of the reservation will be charged (100% of the total amount, mentioned on your confirmation).

***In memmo Alfama the accommodation and the Wine Bar & Terrace are for the exclusive use of people above 16 years old***

Please note that a city tax of EUR 2 per person, per night, is not included in the total price and should be paid on site. This tax is charged to guests aged 13 and older. 

If you cancel after 18:00:00 local time, 2 day(s) prior to arrival date, the forfeiture amount will be 1 night(s) from the total stay.
 
Credit card required at time of booking.

memmo Baleeira

Non-refundable Rates

For non-refundable rates, the hotel will charge the total amount of your stay on your credit card at the time of the booking (100% non-refundable deposit).

Note that if cancelled, modified or in case of no-show or early departure, the total price of the reservation will be charged.

The credit card provided at the time of booking will be requested at check-in. Please note that the credit card name must match the person checking-in. Guests using a 3rd party credit card must contact the property in advance to provide a pre-authorization form.

For reservations of five or more rooms, different policies apply.

Credit card required at time of booking.
 
 
Refundable Rates

All reservations must be guaranteed by a valid credit card at the time of booking. The hotel reserves the right to pre-authorize the provided credit card up to the full amount of the reservation and, two days before the arrival, to charge a full, non-refundable, pre-payment of the first night.
For reservations of five or more rooms, different policies apply.

Reservations may be modified or cancelled with no costs if the cancellation is made 2 days prior to your arrival date until 06:00 pm (hotel local time).

In case of no-show or early departure the total of the reservation will be charged (100% of the total amount, mentioned on your confirmation).

The credit card provided at the time of booking will be requested at check-in. Please note that the credit card name must match the person checking-in. Guests using a 3rd party credit card must contact the property in advance to provide a pre-authorization form.

A credit card number is necessary as a guarantee, at the time of booking.

For reservations guaranteed, rooms are held until hotel check-out time the day following arrival.

Check-in time: 15h00 (3 p.m)

Check-out time: 12h00 (noon)

Pets not allowed

If you cancel after 18:00:00 local time, 2 day(s) prior to arrival date, the forfeiture amount will be 1 night(s) from the total stay.

Credit card required at time of booking.


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